Almost any industry has a service component, ranging from financial institutions that offer services only to their customers, to packaged goods producers that offer category management services to retailers or sales skills training to wholesale distributors. And with services, any quality management tool available involves the customer. Mercury Research can assist you in talking to your customers directly through customer satisfaction studies, or in having professional mystery shoppers evaluate your service quality.
- ExcellenceMetrics <customer satisfaction & loyalty>
Our customer satisfaction research covers management interviews, employee interviews, customer interviews, design of the customer experience measurement system and quantitative data collection. Read more - ScoutStraight <mystery shopping>
We offer our clients valid independent control of their customer service procedures and best practices through mystery shopping. Read more - StaffChoice <employee satisfaction>
StaffChoice solution offers levers for increasing employees' engagement, describes employees' perceptions, opinions, attitudes and measures satisfaction with internal services provided by support departments. Read more - WorkDrive <employee performance>
WorkDrive solution for employee performance combines each individual performance results with a staff internal survey on employees from a great number of companies from… Read more
